Refund and Returns Policy
Effective Date: January 2, 2025

At Worktopis.com, your satisfaction is our priority. This Refund and Returns Policy outlines the conditions under which you can request a refund, exchange, or return. By using our website and purchasing our products, you agree to this policy.

1. Returns Eligibility

We accept returns under the following conditions:

  • The item is unused, unopened, and in its original packaging.
  • The return request is made within 30 days of receiving the product.
  • The product is damaged, defective, or incorrect due to our error.

2. Non-Returnable Items

The following items cannot be returned:

  • Opened or used perfume bottles.
  • Items purchased during clearance sales or promotional events.
  • Gift cards or digital vouchers.

3. How to Initiate a Return

To start a return, please contact us at info@worktopis.com with:

  • Your order number.
  • Proof of purchase (receipt or confirmation email).
  • A clear explanation of the reason for the return.

We will provide you with instructions on how to return the product. The return shipping costs are the responsibility of the customer unless the return is due to our error.

4. Refund Process

Refunds will be issued under the following conditions:

  • Once we receive and inspect the returned item.
  • Refunds will be processed within 7-10 business days to the original payment method.
  • Shipping charges are non-refundable except for cases of damaged, defective, or incorrect items.

5. Exchanges

We offer exchanges for defective or damaged items. To request an exchange, please contact us at info@worktopis.com with the details mentioned above.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. Include:

  • Photos of the damaged or incorrect product.
  • Your order details.

We will arrange for a replacement or refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account or credit card statement.
  • Contact your bank or credit card company, as processing times may vary.
  • If you’ve done this and still haven’t received your refund, contact us at info@worktopis.com.

8. Contact Us

For questions or concerns about our Refund and Returns Policy, reach out to us:

We value your trust and strive to make every shopping experience enjoyable.

This policy is SEO-optimized and customer-friendly while meeting standard e-commerce practices.